APL Logistics Americas, Ltd Sr Analyst, Logistics in Minneapolis, Minnesota
Sr Analyst, Logistics
The role of the Senior Analyst is to provide effective communication, problem resolution and customer satisfaction between ILS customers and APLL support teams globally, which consist of customer support counterparts, ILS management, APLL account management teams, systems, operations and sales. The senior analyst will implement new procedures, assist in development of new programs, and establish new business potentials for stronger business relationships between high tier, complex, customers and APLL.
This position is responsible for, but not limited to, the following:
Manage, communicate and resolve operational, process and systems issues to maintain customer satisfaction.
Proactively identify trends, process improvements and customer needs and propose and implement solutions.
Establish, implement, maintain and manage operations
Lead cross-functional support teams and Costa Rica dedicated customer support reps to achieve customer business objectives.
Manage APLL client-related projects coordinating cross-functional internal and external resources.
Facilitate the smooth flow of APLL operations and data and articulate gaps in performance or capabilities between customer requirements and APLL data output.
Maintain, establish and implement new procedures for intricate, high volume customers.
Provide problem resolution, customer satisfaction and identify potential business opportunities.
Communicate and educate Costa Rica dedicated customer support reps on specific customer requirements, preferences and initiatives.
Understand APLL's services and expedite product through the supply chain.
Continuous evaluation of client facing work scope and activities to assure maximum value and resource efficiency.
Bachelor's degree or an equivalent combination of education and experience.
Minimum 3-5 years of relevant international transportation/logistics experience.
2 years experience involving direct customer interaction.
Understanding of APL Logistics Operations and Documentation.
Additional Knowledge, Skills, and Abilities
Transportation industry knowledge to include understanding of broker and customs clearance issues.
APLL operations and Documentation.
ACS123, SeeChange systems.
Ability to quickly learn new systems and software.
Knowledge and experience of databases; Excel Word and PowerPoint.
Working knowledge of EDI basics
Teamwork - showing a commitment to teamwork and collaboration.
Respect - extending dignity and respect to all people.
Integrity - fostering trust and a positive work environment.
Innovation - bringing creativity to the workplace.
Customer Focus - achieving Company, department, and personal goals through a strong customer focus.
Primary Location: US-MN-Minneapolis
USA Minneapolis - Target(2305)
100 South Fifth Street
Organization Region North America
Job Schedule Full-time
Job Type Standard
Travel Yes, 25 % of the Time
Req ID: 180000NC