APL Logistics Americas, Ltd Analyst, Logistics in Scottsdale, Arizona
The role of the Logistics Analyst is to provide effective communication, problem resolution and customer satisfaction between ILS customers and APLL support teams globally, which consist of offshore customer support counterparts in Costa Rica, ILS management, APLL account management teams, systems, operations and sales. The logistics analyst will implement new procedures, assist in development of new programs, and establish new business potentials for stronger business relationships between customers and APLL.
Manage, communicate and resolve operational, process and systems issues to maintain customer satisfaction.
Proactively identify trends, process improvements and customer needs and propose and implement solutions.
Establish, implement, maintain and manage operations
Lead cross-functional support teams and Costa Rica dedicated customer support reps to achieve customer business objectives
Facilitate the smooth flow of APLL operations and data and articulate gaps in performance or capabilities between customer requirements and APLL data output.
Maintain, establish and implement new procedures
Provide problem resolution, customer satisfaction and identify potential business opportunities
Communicate and educate Costa Rica dedicated customer support reps on specific customer requirements, preferences and initiatives.
Understand APLL’s services and expedite product through the supply chain
Continuous evaluation of client facing work scope and activities to assure maximum value and resource efficiency for customer.
Measure and report performance against established quality and process indicators using KPIs, ongoing evaluation of service integrity and operations
Bachelor's degree or an equivalent combination of education and experience.
2-3 years of relevant transportation experience including 2 years’ experience involving direct customer interaction.
Additional Knowledge, skills and abilities
Transportation industry knowledge to include understanding of broker and customs clearance issues
APLL operations and Documentation
ACS123, SeeChange systems
Ability to quickly learn new systems and software
Knowledge and experience of databases; Excel Word and PowerPoint.
Working knowledge of EDI basics
Adaptive to Change
Organization and Planning
Primary Location: US-AZ-Scottsdale
USA Scottsdale CSC - APLL(0306)
17600 N. Perimeter Drive, Suite # 150
Organization Region North America
Job Schedule Full-time
Job Type Standard
Travel Yes, 25 % of the Time
Req ID: 180000NM