APL Logistics Americas, Ltd Representative, ILS Operations in Scottsdale, Arizona

Representative, ILS Operations


This role supports the Customer Service Supervisor/Manager and US Logistics Analyst if applicable, to execute day-to-day activities for relevant LOB for North America Operations and our customers. The person will liaises closely with customer/vendor to ensure compliance of logistics requirements to achieve high operations and customer service excellence.


This position is responsible for, but not limited to, the following:

  • Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction.

  • Identify recurring internal process failures/redundancies/problems.

  • Review and resolve all customer's enquiries and concerns promptly and professionally.

  • Understanding of APLL system to interpret, input and resolve discrepant data.

  • Liaise with Customer and co-ordinate operational requirements occurring globally.

  • Ensure close co-ordination with carrier, co-loader, airfreight forwarders, contractors, warehouse, and internal operation teams for smooth operations.

  • Communicating quotations to customers according to guidelines established.

  • Establish and maintain logistics procedures.

  • Co-ordinate shipments with carriers, shippers, consignees, and global origin teams.

  • Provide excellent customer service support and co-ordination of cargo thru the supply chain.

  • Joint calls with customer service team to customer/vendor to build rapport, strengthen business relationship, review process and seek business opportunities.

  • Ensure all costs and revenue are accrued and billed.

  • Report and review non-compliance with Supervisor, Service Integrity or Global origin teams.

  • Coordinate, when required, with service provider for cargoes pick up, delivery and redistribution.

  • Confirm all required documentation is completed for import, export as well as transshipments.

  • Communicate quotations requests for additional services requested by the customer.

  • Implement new process/procedures based on customer


Minimum Qualifications

  • Bachelor's degree in Business or other related field or an equivalent combination of education and experience.

  • 2-3 years working experience in Customer Service and/or Logistics/Freight Forwarding

Additional Knowledge, Skills, & Abilities

  • Possess Customer Service mindset and passion for service excellence.

  • Ability to work well under pressure independently, perform and manage multiple tasks simultaneously and meet deadlines.

  • Excellent interpersonal and communication skills.

  • Strong organizational and planning skills.

  • Advanced knowledge of Microsoft Suite Products (MS Word, EXCEL, etc.)and technically savvy.

  • Teamwork - showing a commitment to teamwork and collaboration.

  • Respect - extending dignity and respect to all people.

  • Integrity - fostering trust and a positive work environment.

  • Innovation - bringing creativity to the workplace.

  • Customer Focus - achieving Company, department, and personal goals through a strong customer focus.

Job: Logistics

Primary Location: US-AZ-Scottsdale

Work Locations

USA Scottsdale CSC - APLL(0306)

17600 N. Perimeter Drive, Suite # 150


Organization Region North America

Job Schedule Full-time

Job Type Standard

Travel No

Req ID: 180000TT