APL Logistics Americas, Ltd Warehouse Team Leader in Shepherdsville, Kentucky
Warehouse Team Leader
The Warehouse Team Lead CSR will lead the assignment of work to CSR warehouse personnel, provide real time and documented training and feedback to associates, champion safety awareness and ensure jobs are completed correctly and efficiently per process and productivity guidelines.
Where required, the Team Lead will coordinate unloading/loading of inbound/outbound shipments in accordance with procedures, and ensures inventory controls are maintained. Provides warehouse services assigned through safe, efficient, cost effective and accurate handling of customer products.
This position is responsible for, but not limited to, the following:
Assists the supervisor/manager in assuring that good relations with the customers are maintained by all the representatives. Any and all complaints are handled in a courteous and efficient manner. Solicits customer feedback and regularly reports responses to supervisor. Negative feedback or response is promptly reviewed with the supervisor.
Assists supervisor/manager in directing the daily activities of Customer Service Representatives (CSR) which includes but is not limited to:
Coordinating even, daily work flow among all personnel.
Assuring that all shipments of product are handled on a timely basis.
Ensuring that inbound shipments are entered into the inventory in a timely, efficient manner.
Ensuring accurate customer invoicing is processed
Ensuring accurate physical and cycle count inventories.
Processing and releasing of adjustment orders.
Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
Provides training for new hires and provides input on performance levels of CSR I, II and III
Process & input all customer orders timely and accurately. Generate Coordinates requests made by customers with supervisors/managers and CSR's.
Maintains complex metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
Processes adjustments & produces invoices timely and accurately. Assures proper invoicing of accounts by verifying computer-generated invoices.
Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned
Works with Administration to ensure proper supply levels are maintained.
Audits productivity statistics of CSR's to ensure Company standard are maintained.
Ensures filing system is kept current and complete.
Assists in collection activities for past due accounts receivable.
Planning and organizing work schedules and ensure jobs are assigned correctly and efficiently
Covering shift mgmt responsibilities in the absence of a supervisor
Performing job functions of an CSR II or III as directed by a management team member
Providing hands-on training through demonstration to associates in all assigned tasks
Assist in the application of the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination
Drive the application of the 5S Lean methodology to sustain a safe, clean and orderly facility
The position requires the incumbent’s performance to routinely meet standards as set by the company for safety, quality, productivity and customer service
High School Diploma or equivalent required
Minimum of three (3) years customer service or inventory control in the distribution and logistics industry is required
Must have good communication and interpersonal skills
Must be proficient in data entry
Advanced spreadsheet skills required.
Must possess elevated level of skills to manage and resolve EDI issues.
Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
Ability to write legibly
Must have good math skills
Ability to make decisions on customer acceptance based on past experience
Above average verbal, writing, and grammar skills in English
Must have attention to detail for continuous mental and visual attention
Must be strong in customer focus
Must act in a professional manner
Must be able to maintain information as confidential
Must be a team player
Additional Knowledge, Skills and Abilities
Some PC & college level courses preferred
Must be able to adapt and respond to change.
Must be action oriented
Teamwork - showing a commitment to teamwork and collaboration.
Respect - extending dignity and respect to all people.
Integrity - fostering trust and a positive work environment.
Innovation - bringing creativity to the workplace.
Customer Focus - achieving Company, department, and personal goals through a strong customer focus.
Primary Location: US-KY-Shepherdsville
270 Omega Parkway
c/o Dow Corning
Organization Region North America
Job Schedule Full-time
Job Type Standard
Req ID: 1800017E
The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.