APL Logistics Americas, Ltd Manager, Customer Support in Washington, West Virginia
Manager, Customer Support
The Customer Support Manager II supervises the activities of three (3) Operations Sr Coordinators on-site in Washington, WV. Operations Team Leader is responsible for the productivity, welfare, morale, and administrative management of their personnel. The position oversees the daily activities to insure that bookings are made correctly and in compliance, services provided are of the highest quality and that any problems are resolved expeditiously.
This position is responsible for, but not limited to, the following:
Management of the daily employee activities including workload, schedules, and coverage schemes where applicable for Operations. Ensuring Desk Manuals, processes and procedures are reviewed and updated on a quarterly basis.
Routing and Scheduling Freight
Develop and issue schedule metrics regarding productivity, savings and process compliance weekly, monthly. Identify areas to either streamline or automate KPI’s
Mentor and train Senior Coordinators in leadership and management.
Identify opportunities to develop and integrate through automation of DuPont and APLL process and procedural improvements. Assist in the identification of process improvement opportunities relating to DuPont Modal Teams. Document and communicate benefit. Outline and track ‘productivity improvements
Serving as backup to coordinators and perform other duties as assigned by the General Manager.
Savings / Cost Avoidance
Shipment volumes and Refusals
College degree or equivalent education and experience
Minimum 5 years in shipping with operations and Network Management preferred and experience using mainframe application is required (CCMS, Etc).
Decision making, problem solving and strong analytical skills
Tolerance of Ambiguity and strong MS Office skills preferred
Teamwork – showing a commitment to teamwork and collaboration
Respect – extending dignity and respect to all people
Integrity – fostering trust and a positive work environment
Innovation – bringing creativity to the workplace.
Customer Focus – achieving Company, department, and personal goals through a strong customer focus.
Should be fluent in English.
Job: Customer Service
Primary Location: US-WV-Washington
USA Washington - WV(4902)
8940 DuPont Road
APL Logistics c/o EXEL Warehouse
Organization Region North America
Job Schedule Full-time
Job Type Standard
Req ID: 180000QX